We will send updates regarding the status of your online order to the email address you provided when making your purchase, including when your product(s) have been delivered.

Please check your junk mailbox if you do not receive any email notifications regarding your order status.

Guest customers: Please select ORDER STATUS in the footer or LOG IN / ACCOUNT in the header. You will be required to have your order number, email address and billing zip code used to place the order.

Registered customers: Please sign in to your account and visit the ORDER HISTORY section to submit a Return Request online using the option that best suits you. You may also you the guest option above.

You must keep your password confidential and must not disclose it to anyone. To retrieve your password, please go to the Log In / Account section and simply click the “Forgot Password” link. Please enter the email address you used to sign into your account and a temporary password will be sent to that email address. You may also contact us at mu@mustarz.com with any questions concerning your order.

Register with MU Starz Online for the most convenient shopping experience. Once you register, you can check out faster, save multiple shipping addresses, access your order history, track new orders and save products to your wish list.

We ship to the countries listed below.

Right now, we support one online boutique (MU Starz Designs Online)
and one currency USD ($). (this may change soon)

Please refer to the following table below for the estimated shipping times via FedEx or DHL, this does not include packaging and handling times.

MU Starz Online accepts online orders for shipment to most valid addresses (no PO boxes) around the world.

We only SHIP via Expedited Delivery which will take 2-5 business days for shipment to most global locations. Shipment time will vary for Pre-Order and Special order products.

NOTE: Two-day shipping applies to www.mustarz.com Online only. Certain items which contain mother of pearl, shell, coral, etc. may have longer shipping times due to local government regulations.

Express 2-Day Shipping does not apply to e-gift cards, out-of-stock items, special orders, made to order and pre-order items. MU Starz is not responsible for delays due to weather, customs and natural disasters.

If you cannot find your country on the above list please email us at mu@mustarz.com. Notwithstanding the foregoing, we aim to deliver product(s) to you, to the delivery address you have requested in your order within the time frame given, but we cannot give an exact delivery date.

YES, we do. Standard Gift Packaging
Your MU Starz piece will arrive in a signature MU Starz gift box. For necklaces, a necklace pouch will be provided with your shipment.

MU Starz Online accepts the following credit cards for online purchases:

• MasterCard
• Visa
• Discover
• American Express

The total amount of your order will be charged at the time your card is approved. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Troubleshooting Credit Card Payment Errors

1. If your card is new or recently reissued, make sure it has been activated.
2. Please double-check the card type (for example: American Express), the account number and the expiration date.
3. Remove dashes or spaces from the account number.
4. Please enter your name and billing information exactly as it appears on your credit card statement. When you enter your name, please also include your middle initial if it is also printed on your credit card.
5. Should you continue to have problems after entering your correct information, call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

Security Codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (MasterCard/Visa) of your card, in addition to the account number. If you are still unable to process your order please email our customer service team at mu@mustarz.com for assistance.

It is safe to make purchases through MU Starz Online. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

To receive any promotions that we may offer please sign up for our newsletter and seasonal mailer. Coupon Code are a set of codes given to our customers to enjoy special offers on our products or shipping when they place orders through our online boutique. The special offers will vary from customer-to-customer and may expire on a certain pre-defined date. Please enter the valid Coupon Code in the appropriate field on the shopping bag page and click “Apply.” The offer related to the Coupon Code will be immediately shown in your updated shopping bag page or in the checkout page. MU Starz Online reserves the right to utilize the Coupon Codes at its sole discretion.

Orders cannot be canceled or modified after it has been shipped from our Studio Center. If you wish to cancel or modify your order, please send an email to us immediately. Please note: Special order and Made to Order products cannot be canceled or returned. For any online orders delivered to a location outside of the U.S., you will be responsible for any shipping cost, customs duties and sales tax. If the order is returned because of your rejection to pay the customs duties, the final amount will be refunded to your credit card after deducting all the incurred costs including customs duties & taxes. Please be advised that it will take up to 10-12 business days for the refund to reflect on your credit card statement.

MUS POLICY UPDATE! From 2019 until the unforeseeable future, the MU Starz Design Team is indefinitely not available for custom designs and will no longer be available to exchange, refund, repair, rebuild or fix any or all existing past purchased designs.

*PLEASE NOTE: once purchased, the stewardship exchange for any talizman, earrings, ring, pendant and/or necklace is final.

Thank you and we apologise for the inconvenience.

MU Starz warranty policy covers basic repairs and manufacturing defects for one year. A sales receipt must be provided from MU Starz Online or an MUS authorized retailer for this warranty to be valid.

ONE YEAR MANUFACTURING DEFECT

Within one year from the purchase date, all jewelry items will be repaired & restored in the most optimal manner. This warranty is void if the jewelry item has been purchased by an unauthorized retailer. This warranty is void if the jewelry has been damaged by accident, negligence, normal wear, unauthorized service or other factors not due to defects in material or workmanship. All jewelry sent in under warranty must include an original MU Starz sales receipt invoice.

LOST PIECES
A lost piece is not considered as a manufacturing defect. If the jewelry closing mechanism is compromised in anyway, the customer must send it back as a repair.

STONE PIECES
All stones are not covered under warranty and must be paid for.

GOLD Vermeil
Electroform Gold Vermeil One year manufacturing defect warranty covers the following:

1. One Gold Vermeil re-plating process within the first year of purchase.  Customer pays shipping, handling & customs on both ends.

Please feel free to contact our online customer service team if you have any questions.

Online orders

Singapore Phone: +65-858-71514
Email Address: mu@mustarz.com
Office Hours: 10:00am – 4:00pm CIT (Monday – Friday)

Visitors are always welcome, availability & time permitting. To book an appointment, please contact mu@mustarz.com or by phone at +65-858-71514

As of Now, MU Starz Designs are only available online or at an Event hosted by MU Starz head designer Mikael King.

You can shop through MU Starz Online and choose the item(s) either in “Available Now” or in a “Collection”. If you choose an item from one of our collections, you must then fill out the contact form to reach us directly about the item in which you are inquiring about.

MUS POLICY UPDATE! From 2019 until the unforeseeable future, the MU Starz Design Team is indefinitely not available for custom designs and will no longer be available to exchange, refund, repair, rebuild or fix any or all existing past purchased designs.

*PLEASE NOTE: once purchased, the stewardship exchange for any talizman, earrings, ring, pendant and/or necklace is final.

Thank you and we apologise for the inconvenience.

To have your jewelry repaired, please refer to the Repair Service section of our website.

MU Starz Online accepts online orders for shipment to most valid addresses (no PO boxes) around the world.

We only SHIP via Expedited Delivery which will take 2-5 business days for shipment to most global locations. Shipment time will vary for Pre-Order and Special order products.

NOTE: Two-day shipping applies to www.mustarz.com Online only. Certain items which contain mother of pearl, shell, coral, etc. may have longer shipping times due to local government regulations.

Express 2-Day Shipping does not apply to e-gift cards, out-of-stock items, special orders, made to order and pre-order items. MU Starz is not responsible for delays due to weather, customs and natural disasters.

If you cannot find your country on the above list please email us at mu@mustarz.com. Notwithstanding the foregoing, we aim to deliver product(s) to you, to the delivery address you have requested in your order within the time frame given, but we cannot give an exact delivery date.

MUS POLICY UPDATE! From 2019 until the unforeseeable future, the MU Starz Design Team is indefinitely not available for custom designs and will no longer be available to exchange, refund, repair, rebuild or fix any or all existing past purchased designs.

*PLEASE NOTE: once purchased, the stewardship exchange for any talizman, earrings, ring, pendant and/or necklace is final.

Thank you and we apologise for the inconvenience.

Please see our rings or contact our MU Starz customer service team.

Please email us through the Connect page with the details of the product, and we will tell you how we can help you to replace it.

Please email us through the Connect page with the details of the product, and we will tell you how we can help you to replace it.

Rings can be only sized up +1. Rings can be sized down -2 in very special need cases. Bracelets and Necklaces can only be sized down. For further assistance, please email us through the Connect page or visit our Repair Service section to learn how you can mail the product in to get it resized.

Please contact our customer service team and we will contact you with details as soon as possible.